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PRIVACY POLICY

Last Updated: 23 July 2025

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1. Introduction Welcome to The Quiet Company ("we," "us," "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, www.quietcompany.uk (the "Website"), or purchase our products ("Products").

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This policy will also inform you about your privacy rights and how the law protects you.

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2. Who We Are (The Data Controller) For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is The Quiet Company.

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If you have any questions about this privacy policy or our privacy practices, please contact us at:

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3. The Information We Collect About You We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

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  • Identity Data: Includes first name, last name, and title.

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  • Contact Data: Includes billing address, delivery address, and email address.

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  • Financial Data: Includes payment card details. (Note: We do not store this information. It is collected and processed securely by our third-party payment processors).

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  • Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.

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  • Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.

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  • Usage Data: Includes information about how you use our website and services.

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  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

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4. How We Use Your Personal Information We use your personal data for the following purposes, based on a specific legal basis:

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To process and deliver your order

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To manage our relationship with you

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To respond to your customer service enquiries

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To send you marketing communications (if you opt-in)

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To improve our website, products, and marketing Technical, Usage Legitimate interest (to improve our services)

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5. Who We Share Your Information With We do not sell your personal data. However, we may have to share your data with trusted third parties to provide our services to you, including:

  • Payment Service Providers (e.g., Stripe, PayPal) to process your payments securely.

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  • Delivery and Courier Services (e.g., Royal Mail) to ship your order.

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  • IT and Website Service Providers who host and manage our website.

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  • Marketing Platforms (e.g., Mailchimp), only if you have given us explicit consent to receive marketing communications.

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  • Professional Advisers including lawyers, bankers, auditors, and insurers

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  • HM Revenue & Customs (HMRC) and other authorities who require reporting of processing activities in certain circumstances.

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6. International Data Transfers Some of our external third parties may be based outside the United Kingdom. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that appropriate safeguards, such as Standard Contractual Clauses approved by the UK, are in place.

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7. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and third parties who have a business need to know.

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8. Data Retention We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

 

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

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9. Your Data Protection Rights Under UK data protection law, you have rights including:

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  • Right of Access: The right to ask for a copy of your personal data.

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  • Right to Rectification: The right to ask us to correct inaccurate or incomplete information.

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  • Right to Erasure: The right to ask us to delete your personal data (the "right to be forgotten").

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  • Right to Restrict Processing: The right to ask us to suspend the processing of your personal data.

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  • Right to Data Portability: The right to ask that we transfer the personal data you gave us to another organisation, or to you.

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  • Right to Object: The right to object to our processing of your personal data (for example, for direct marketing purposes).

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To exercise any of these rights, please contact us at hello@quietcompany.uk.

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You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

You can find the ICO's details at www.ico.org.uk.

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10. Cookies Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

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11. Changes to This Privacy Policy We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

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12. Contact Us For any questions regarding this Privacy Policy, please contact us at hello@quietcompany.uk.

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