TERMS & CONDITIONS

Welcome to The Quiet Company. These Terms and Conditions ("Terms") govern your use of our website,

www.quietcompany.uk (the "Website"), and your purchase and use of our physical guided journals and any related services (collectively, the "Service").

By accessing our Website or purchasing our Products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these terms, you must not use our Service.

1. Definitions

"The Quiet Company," "we," "us," or "our" refers to the business entity operating the Website.

"You" or "User" refers to any visitor or customer of the Website and its Services.

"Product(s)" refers to the physical guided journals and any other physical goods available for purchase through our Service.

2. The Service

The Quiet Company provides physical guided journals designed for personal reflection, mindfulness, and self-discovery. The Service is intended for personal, non-commercial use only.

3. Medical Disclaimer

Our Service and Products are designed for educational and informational purposes in the pursuit of personal wellness.

Not a Substitute for Professional Advice: The content of our Products is not intended to be a substitute for professional medical, psychological, or psychiatric advice, diagnosis, or treatment.

Consult a Professional: Always seek the advice of your doctor or another qualified health provider with any questions you may have regarding a medical or mental health condition. Never disregard professional advice or delay in seeking it because of something you have read in our Products.

No Liability: The Quiet Company is not a licensed medical care provider and represents that it has no expertise in diagnosing, examining, or treating medical or psychological conditions of any kind. Your use of the Service is solely at your own risk.

4. User Accounts To purchase Products, you may be required to create an account. You agree to:

Provide accurate, current, and complete information, including your shipping address.

Maintain the security of your password and accept all risks of unauthorised access to your account.

Promptly notify us if you discover or otherwise suspect any security breaches.

You must be at least 18 years of age to create an account and use our Service.

5. Purchases, Payments, and Shipping

Pricing: All prices for Products are listed in Pounds Sterling (£) and are inclusive of VAT unless otherwise stated. We reserve the right to change our pricing at any time.

Payment: We use third-party payment processors to handle transactions. You agree to provide valid and current payment information.

Shipping and Delivery:

Shipping costs are calculated at checkout and added to the total order price.

We will ship Products to the address you provide. You are responsible for ensuring this address is correct.

Delivery times are estimates and not guarantees. We are not liable for delays outside of our control.

Risk of loss and title for Products pass to you upon our delivery to the carrier.

6. Returns and Refund Policy for Physical Products

This policy is in accordance with your rights under The Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Right to Cancel ("Cooling-Off Period"): You have the right to cancel your order for any reason within 14 days of receiving your Product. To exercise this right, you must inform us of your decision in a clear statement (e.g., by email).

Condition of Return: To receive a full refund, the Product must be returned to us in its original, unused, and saleable condition, with all original packaging intact. We reserve the right to reduce your refund if the value of the Product has been diminished by your handling of it beyond what is necessary to establish its nature and characteristics.

Return Shipping: You are responsible for the cost of return shipping unless the Product is faulty. We recommend using a trackable shipping service, as we cannot issue a refund for items we do not receive.

Faulty Goods: If your Product is faulty, not as described, or damaged, please contact us immediately. You have a statutory right to a refund, replacement, or repair. In this case, we will cover the cost of return shipping.

Refund Processing: Once we receive and inspect the returned Product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 14 days.

7. Intellectual Property Rights

The Quiet Company owns all intellectual property rights in the content and design of our Products and Website.

Trademarks: The name Quiet Company® and our associated logos are registered trademarks owned by us. Any unauthorised use of these trademarks is strictly prohibited.

Copyright: All written content, prompts, designs, text, and graphics within our Products and on our Website are our exclusive property and are protected by United Kingdom and international copyright laws.

Personal Use Only: Your purchase of a Product does not grant you any right to reproduce, copy, or distribute the content within it for commercial purposes or to create derivative works.

8. Prohibited Conduct You agree not to use the Service or Products to:

Engage in any illegal, fraudulent, or malicious activity.
Infringe upon our intellectual property rights, including copying content from the journal for public or commercial use.
Harass, abuse, or harm another person.

9. Termination

We reserve the right to suspend or terminate your account and refuse any future service at our sole discretion, without notice or liability, if you breach these Terms.

10. Disclaimer of Warranties and Limitation of Liability

Except as expressly stated in these Terms, the Service and Products are provided on an "as is" basis. Our total liability to you for any claim arising out of these Terms or your purchase of a Product shall not exceed the amount you paid to us for the Product in question.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from these Terms.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you by updating the "Last Updated" date on this page. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: Email: hello@quietcompany.uk